SL
Savannah League
Jun 26, 2026
I rarely leave negative reviews, but I felt this experience was worth sharing. My company does a significant amount of business with FedEx, so I visit FedEx locations regularly and have generally had positive experiences at this location. Unfortunately, this visit was very different.
The store manager, Steve, was rude and dismissive throughout our interaction. His tone was unwelcoming, and instead of trying to help, I felt like I was inconveniencing him by asking questions.
I was also charged to scan a survey document, which I've never had to pay for at other FedEx locations. While I understand that policies may vary, it would have been appreciated if this had been explained politely instead of making the interaction feel uncomfortable.
Customer service goes a long way, especially for businesses that rely on repeat customers. I hope management addresses the level of professionalism at this location, because this was by far the least welcoming experience I've had at a FedEx store.
Is this place closing or closed? I showed up about half hour before closing and the place was locked up. I'll go to the UPS store across the highway from now on.
AC
Alyssa Castleman
Apr 30, 2026
Michael was so helpful with my printing and was so very knowledgeable of the paper quality I needed for a specific project. He also went above and beyond with the sizing/placements I needed for the particular project I’m working on. I will for sure be back again. Autumn was great too!!
BS
Brian Seaman
Apr 19, 2026
Nice staff. Quick and easy experience here.
RF
Rosalia Fernandez
Dec 4, 2025
The very best customer service I could’ve had. I had a very complicated situation with my package (the problem was on my end, I got all the information mixed up) but Kyle from this FedEx office not only did he take the extra mile to help me, but he helped me calm down and try to solve it the best way possible. All of my congratulations and a thousand thank yous to Kyle for all of his help!