Best Western Plus Hollywood/Aventura

Reseñas

• KS

  Kristin S

  3 days ago
  1.0
  DON’T STAY HERE!!! The hotel room was disgusting. There were crumbs on the floor, the paint was peeling off the ceiling, the bathtub had not been cleaned, missing smoke/carbon monoxide detector and it and was overall gross. I tried to ask for a refund with the front desk staff. Diego was incredibly rude. He was not helpful and told me all that I could do was call the manager on Monday. I asked if he had the manager’s business card and he said no. Upon hearing this Osiris stepped in and seemed to be helpful. She asked me if I would be open to seeing another room, which I said, yes. She then had the cleaning staff come and take me to another room, which I viewed and was it was much cleaner, updated and acceptable than the other room. I thought that the situation would be solved there. I come downstairs and Osiris accuses us of using the room. All we had done was come in and lay down. After we looked around the room, we were disgusted and knew that we were not comfortable staying there. I told her that I was happy with the other room and would gladly stay there instead and she said that was not an option. After we left the hotel we immediately reached out to Best Westerns internal customer service team and they did not help resolve anything after weeks of back and forth communication. I had to call the hotel multiple times and finally the got ahold of the manager who was rude as well. Ultimately I did not get any refund or apology for the terrible service I received. I paid 30k points ($300+) to stay here. The conditions were so bad that we were not comfortable staying. The customer service that I received is unacceptable. I have stayed at Best Western many times and have always been impressed by the friendly service and cleanliness. This was a terrible experience. If I could give zero stars I would. I hope this review can save someone else from wasting their money, time and wellbeing.
• JH

  Jacob Hernandez

  Aug 16, 2026
  5.0
  I had a wonderful experience with the front desk with the Newton during my stay. They were warm, professional, and always ready to help with a smile. Every question I had was answered quickly and kindly, and they made check-in and check-out feel effortless. Honestly, their attentiveness and genuine friendliness made the whole stay feel smoother and more welcoming.
• GP

  Gabriel Penteado

  Aug 13, 2026
  1.0
  Local cheio de moradores de rua ao redor. Funcionários extremamente rudes, impacientes e mal educados.
• EL

  Eileen Lespe

  Aug 1, 2026
  1.0
  Disappointing experience The person who welcomed us was very friendly and courteous — that much deserves to be said. However, the stay itself left a lot to be desired: we arrived at midnight, and by 9:40 am they were already knocking on the door. The toilet was clogged, the TV didn’t work, there was a strong musty smell, and the walls are so thin you can hear absolutely everything happening in the neighboring rooms, making it impossible to rest. For all these reasons, I do not recommend it at all.
• JF

  Jack Frost

  Jul 21, 2026
  3.0
  Good location near the highway and on the main street, near the places we wanted to go. Free parking. The breakfast was a very basic 3 items, plus corn flakes, coffee, and an orange or over ripe apple. If you have the time, go to the IHOP next door or Denny's across the street. The property is old, but kept reasonably clean. The door of our bathroom was not closing properly and the phone wasnt working so if we wanted to reach the front desk we had to go there. You must request room cleaning before 11.00 otherwise room will not be cleaned.