Disappointing customer service and a hostile manager. We won't be back.
My wife and I used to love coming to this location over the years, but it has unfortunately become quite rundown, and after our experience today, we will be taking our business elsewhere.
We placed a mobile order via the Subway app to use a 15% off deal. The app was being incredibly glitchy and missed the "toasted" selection for my wife’s 6-inch tuna sandwich. Because the app has no built-in feature to quickly edit an order or message the store, we drove over immediately to catch them before it was made. We arrived less than 5 minutes later.
A woman in a black polo shirt (presumably the manager or owner) was in the middle of making the sandwich. I politely explained the app glitch and asked if she could toast it. Instead of a helpful response, she immediately became frustrated and hostile. The sandwich wasn't even halfway finished, yet she dramatically flung the veggies into the trash and then threw the entire sandwich away in anger.
She then glared at me and condescendingly snapped that we "should have called the restaurant immediately." When I told her she didn't need to be so nasty about an honest mistake, she completely misheard me, claimed I cussed at her (which I absolutely did not). She did end up remaking the sandwich and toasting it, but said she would not do it again for me since we didn’t call.
To be treated so poorly by management over a simple, polite request regarding a glitchy corporate app is unacceptable. It was rude, aggressive, and entirely unprofessional. We are glad we didn't leave a tip, and we will happily spend our money at a restaurant that actually values its customers. Avoid this location if you expect decent service.