ST
Steve Tollman
Apr 2, 2026
Slow to wait on customers.
Walked over from my hotel to make it before the posted 7 pm closing time and made it by 6:48, but the main door was already locked. Knocked and the employee just looked at me from the back and mouthed she was closed. Went through the gas station side since I saw a door there.
When I asked if they were open until 7:00 like it’s posted on the door, she responded “I don’t know” and continued what she was doing. She was dismissive and obviously didn’t care at all.
I made the effort to get there before closing and was treated like an inconvenience. Very poor customer service and it left a bad impression on this store and the brand at large. Make sure you arrive an hour before closing at this location.
I am filing a formal complaint regarding this and the employee working the line on Monday, 3/2, at 2:00 PM.
This is my second experience with this individual where she has failed to follow the mandatory protein portioning guidelines. As I have worked in this franchise system previously, I recognized the discrepancy immediately. This isn't an accidental error; it is a consistent failure to follow brand regulations, resulting in the customer being overcharged for an under-portioned product.
Beyond the ingredient "skimming," her attitude is unprofessional and damaging to your store's reputation. I am reporting this because I know that consistent deviations from the formula are a breach of the franchise agreement. I expect a follow-up regarding how you intend to rectify these training and portioning failures
Amazing customer service at this location!! The ladies here are genuinely sweet and kind. And they made a delicious sandwich, will be returning again ☺️
KK
Keria.Denae
Mar 14, 2020
ROACHES !