Stephen McMullen: Allstate Insurance

Reseñas

• MO

  Michelle Oblak

  Apr 8, 2026
  1.0
  I have been a client of this agency for several years, having initially chosen them based on my mother’s longstanding relationship and positive experience. I currently maintain coverage for five properties through this office, making the quality of service not only important but essential. My recent experience demonstrates a stark and unacceptable decline in the agency’s professional standards. When I requested copies of my declaration pages—a routine and entirely reasonable request—I was instructed by Kathy to contact the insurance companies directly. This response was dismissive, unhelpful, and wholly inappropriate for a client managing multiple policies through this agency. Such behavior falls far below any acceptable standard of customer service. Kathy’s conduct was particularly egregious. She stated that she was also serving as the “operator” and needed to attend to other lines, presenting this as justification for her dismissive and unprofessional behavior. There is no circumstance in which this excuses such treatment. Her actions reflect a serious deficiency in both staffing and operational management. Since Tammy’s departure, the agency has shown a clear deterioration in client support. The office, once responsive and professional, now appears disorganized and indifferent to client needs. The level of service I received is unacceptable and unprofessional. Based on this experience, I cannot and will not recommend this agency to anyone.
• PS

  Phillip Smith

  Mar 12, 2026
  5.0
  Sales agent Erica walked me through the process of getting auto and home property insurance. Got a good deal and it was easy. Highly recimmend.
• DM

  Douglas Macleay

  Aug 25, 2023
  5.0
  Our local insurance agent Stephen and office personnel are always available and extremely helpful. I can just walk right in and get professional help!
• JD

  John DiGiacomo

  Oct 8, 2021
  5.0
  Usually when we need something done it's a we need it now type of thing. their office has responded to us in ways that I can tell you are timely and professional. they get the job done!
• IW

  Ivonne Williams

  Aug 1, 2019
  4.0
  Good, need to put one in fort walton beach