Stephen McMullen: Allstate Insurance

Reseñas

• RS

  Ronny Sawiki

  Aug 12, 2026
  5.0
  Great company to work with on home insurance. Holly Wood was very pleasant to deal with and answered all my questions with a smile over the phone. Will be back next year 100%! Keep up the great work!
• MO

  mary otto

  Aug 6, 2026
  5.0
  Holly at Stephen McMullen Insurance was so helpful and pleasant to work with! We have been with McMullen insurance agency for many years for our homeowners insurance and I have always been so pleased with all of the agents that I have worked with. This year I worked with Holly on my renewal and she shopped around for us and made sure we got the best deal on our homeowners insurance. Everyone knows how crazy homeowners insurance in Florida has been so thank you so much Holly for your hard work and wonderful customer service. We appreciate you!!
• MO

  Michelle Oblak

  Apr 8, 2026
  1.0
  I have been a client of this agency for several years, having initially chosen them based on my mother’s longstanding relationship and positive experience. I currently maintain coverage for five properties through this office, making the quality of service not only important but essential. My recent experience demonstrates a stark and unacceptable decline in the agency’s professional standards. When I requested copies of my declaration pages—a routine and entirely reasonable request—I was instructed by Kathy to contact the insurance companies directly. This response was dismissive, unhelpful, and wholly inappropriate for a client managing multiple policies through this agency. Such behavior falls far below any acceptable standard of customer service. Kathy’s conduct was particularly egregious. She stated that she was also serving as the “operator” and needed to attend to other lines, presenting this as justification for her dismissive and unprofessional behavior. There is no circumstance in which this excuses such treatment. Her actions reflect a serious deficiency in both staffing and operational management. Since Tammy’s departure, the agency has shown a clear deterioration in client support. The office, once responsive and professional, now appears disorganized and indifferent to client needs. The level of service I received is unacceptable and unprofessional. Based on this experience, I cannot and will not recommend this agency to anyone.
• PS

  Phillip Smith

  Mar 12, 2026
  5.0
  Sales agent Erica walked me through the process of getting auto and home property insurance. Got a good deal and it was easy. Highly recimmend.
• JE

  james eberle

  Oct 25, 2023
  5.0
  Extremely helpful and efficient staff!