ND
Natalia Dillion
Mar 14, 2026
This was the worst experience I’ve ever had at a Subway. Especially after being in the hospital, I expected basic customer service, but the experience was very disappointing.
The manager, Lynett, was arguing with me on speakerphone in front of everyone in the store, which I felt was very unprofessional. It also seemed to affect the way the staff handled the situation. I asked why I was paying two different prices in the same week. Just on Thursday I paid $9.62, and on Saturday I was charged $11.76 for the same exact order.
Kandra kept going back and forth with me saying that bacon was added to my order, but I explained that I ordered the same sandwich on Thursday. I was simply trying to understand why I was being charged two different prices for the same sandwich within the same week.
The whole situation was frustrating and honestly a little embarrassing. I just hope this issue is looked into so other customers don’t have to go through the same experience.