We purchased nearly $800 worth of fresh flowers on a Saturday and paid for overnight shipping specifically because we needed them delivered Monday.
Monday morning at 9:05 AM, the FedEx driver marked our address as “invalid/moved.” I was at the location at the time. We have never moved, our address has never changed, and there is absolutely nothing invalid about the delivery address.
I called FedEx customer service no less than 8 times throughout the day trying to get this resolved. Every single time I was told the package would be re-delivered that day. Not one person could confirm that they had actually spoken with the driver, explain why the driver falsely marked the address as invalid, or provide any timeframe for when the delivery would happen.
I even offered to drive to wherever the package was being held and pick it up myself because these were FRESH FLOWERS and time was obviously critical.
After spending the entire day calling and being repeatedly assured the package would still arrive, I finally received an email stating that delivery had been pushed to the following day. At that point, the nearly $800 worth of fresh flowers we purchased were essentially useless for the event they were ordered for.
This was absolute carelessness on FedEx’s part, followed by atrocious customer service and zero urgency to correct a mistake made by their own driver.
If a package is important, time-sensitive, perishable, or expensive, DO NOT SHIP WITH FEDEX IF YOU ACTUALLY NEED IT DELIVERED ON TIME.