Terrible customer service. I walked up to Patrick at the shipping station. I was the only person in that line. He taped a box and slowly put it away. Then he walked back and forth to the counter 4 times while I was standing there. 4 times. He never acknowledged me or looked at me. I had a package in my hand and again...I was the only person standing there.
It took Crisy, who had a full line of customers, to acknowledge me after she noticed that I was standing there for a while with no help. That was blatant laziness and disregard on Patrick's part.
What this place FAILS to understand that WE as guests do NOT understand printing and asking them for help is an inconvenience. Sometimes they do a great job, most of the time it’s a battle field question.
Great customer service! Thanks to Julie. We were in UPS previously and they were unprofessional. So we decided to come to Fedex and it was the best solution. Julie was really helpful and polite! We are very happy with the service
The worst experience ever! Elizabeth the store manger has no customer service refusing to receive my package because of it needing a strip of tape down the middle, demanding me to purchase a whole roll of tape that was $5 Although I only needed a strip of it It … I was in complete shock that she just couldn’t provide me the tape instead of insisting me to purchase a whole roll that I will never need to use again. I definitely will be taking this incident to cooperate. Nevertheless I appreciate the guy who processed the return, very kind hearted and respectful.
KF
Kenneth Forehand
Jun 30, 2026
I tried to return an item and they tried to force me to put tires in a box. Which is insane!!! Never had this issue before . The tires came from FedEx tape up I received the tires today and return the tires the same day never been open , same way how they came and they wouldn’t ship it .. mine u it came ship wrap up . Literally everytime I bought tires it always came tape up or zip tie . I never received tires or ship back tires in no damn box . Just was trying to make me spend money for a box for no reason . Terrible service