The UPS Store

Reviews

• DJ

  Dan T. Jr

  May 19, 2026
  1.0
  Wish I read reviews before coming to this location. Terrible service, got told “No I’m not doing that, go somewhere else.” No input on where to go or talk to, not even a courtesy apology for the inconvenience.
• AD

  Amanda Daniels

  May 19, 2026
  1.0
  I wish I would’ve seen the reviews on this location before I walked in. This is a franchise and their prices are ridiculous to print one label. They charged me $6.38. That’s right. I said one label at every other UPS I’ve ever been to it is $2.50. I will never go back to this location again. To the franchise owner it’s not wise to nearly triple prices at your location when $2.50 is already ridiculous for one sheet of paper.
• CB

  Chuck Bradley

  Apr 22, 2026
  2.0
  First time I went here it was no issue with an Amazon QR code. Next time I needed a label printed. A label! They charged me 5.99 to print a label for an Amazon return for an item that was a deceptive description. Another location only charged 2.49 for a label. This location rips you off. Won’t go here again. AND your response is fake, meaningless. You charged 5.99 to print a label. Tell me you will reconsider and change the outrageous price for printing a label. I'm waiting.
• WD

  Wendy Duling

  Apr 19, 2026
  5.0
  Kevin Coolen was extremely patient with me. He went above and beyond. He helped me technologically and did more than what would be expected. 5 stars to Kevin at store 3404
• JW

  Jeremy T. Warner

  Apr 17, 2026
  1.0
  I recently moved further north along US-41 and tried using this location (Store #3404) instead of the The UPS Store #1822, which I used for three years with consistently excellent service. The difference was night and day. At this location, the line was long, but I didn’t even need help for most of my visit. I processed around 10 returns myself using the self-service system without any issue. I only approached the counter because I had two oversized items that physically would not fit in the self-service drop box and was directed to see an associate. Instead of a simple greeting or willingness to help, the employee immediately tried to send me back to self-service, insisting I could still do it there despite the fact that the items clearly wouldn’t fit. At that point, I was the only customer left in the store, so this wasn’t a matter of being overwhelmed or busy. It felt dismissive and unnecessarily unhelpful. When I explained again, he reluctantly helped, rolling his eyes and forcing the items into a bag that still didn’t fit the drop slot. The whole interaction felt like I was inconveniencing him for asking for basic assistance. Then, for a separate return, I brought my own box and packing materials. The only thing I needed was a small piece of tape to seal it. I was told it would cost $2.79. I understand policies, but there’s a difference between policy and customer service. After completing a large number of returns on my own, asking for a small piece of tape shouldn’t turn into a negative interaction. When I questioned it, the response was curt and dismissive, followed by the employee walking away when I asked for his name. Overall, this experience was disappointing from start to finish. The lack of basic courtesy, unwillingness to assist even when the store was empty, and poor attitude made what should have been a simple visit unnecessarily frustrating. I will not be back, terrible customer service.