Advance Auto Parts

Reseñas

• SW

  Sam Waldfogel

  Jul 27, 2026
  1.0
  No greeting, no asking if I needed help, no thanks or anything. This is why this store is gonna crash and burn. ZERO customer service! They just wanna stand at the register and stare off into space, instead of doing anything else.
• MD

  Meghan Daks

  Jul 21, 2026
  5.0
  Such a helpful store. They go above and beyond to help the customers. Extra thankful to Chris for his help changing out my battery during our mom’s trip. He was so kind and fast to get the job done!! Definitely recommend this place!!
• LM

  Lenny M

  Jul 6, 2026
  5.0
  Great helpful staff on both sides
• AP

  Alejandro Paret

  Jul 2, 2026
  1.0
  A joke of a store I had a battery under warranty that they refused to honor the warranty because they had a disconnect in their information system from when they got bought out as carquest. Instead of being helpful they were nasty and condescending. They made me walk 3 mi with my battery to get tools elsewhere when they advertise free loaner tools and free parts delivery.
• DP

  Destin Photo

  Jun 16, 2026
  5.0
  Jessica at the Advance Auto Parts in Destin completely restored my faith in customer service. After having a terrible experience at another location while trying to return a defective starter that was less than a year old, I walked into the Destin store expecting another headache. Instead, Jessica took the time to actually listen, review the documentation, and evaluate the situation professionally. I had my receipt, the defective part, and proof of payment. Rather than making assumptions or treating me like I was trying to pull something over on the store, Jessica approached the situation with common sense, professionalism, and respect. She investigated the issue, verified the information, and processed the return without any unnecessary drama. What stood out most was her attitude. She was friendly, patient, knowledgeable, and genuinely seemed interested in helping solve the problem rather than creating one. In today’s world, that level of customer service is becoming increasingly rare. Jessica is exactly the kind of employee every business hopes to have representing their company. She turned what had been an incredibly frustrating experience into a positive one and reminded me why customer service matters. Thank you, Jessica, for treating customers with dignity and respect and for going above and beyond to help. Because of you, I’ll gladly return to the Destin Advance Auto Parts location for my future automotive needs. Five stars well deserved.