Advance Auto Parts

Reseñas

• FC

  Francesco F C

  Jul 29, 2026
  1.0
  Customer service at this location has clearly gone downhill. I’d rather drive to another Advance Auto Parts than come back here.
• BM

  Bruno P. M.

  Jul 29, 2026
  1.0
  Avoid this location if you expect good customer service. I was treated with disrespect by a rude and unprofessional employee.
• FC

  Francesco Corleone

  Jul 29, 2026
  1.0
  I have always been a loyal customer of this store and have never had any issues before. However, twice this month I was treated with complete disrespect. The first time, I came in asking to use the scanner and handed my ID to an employee named Jamal (or Hamal, I’m not sure because your employees don’t wear name tags). He pretended not to understand what I meant by “scanner” and acted like he had no idea what I was talking about. I ignored his attitude and asked another employee a very slim young man who was extremely polite and professional. He helped me immediately and provided excellent customer service. Today I returned because I urgently needed a part for my car. Unfortunately, the same employee was there again. I showed him a screenshot with the name of the part in English, and he claimed it was in Spanish. Then I told him the make of my car, and he said he couldn’t find it. I politely asked him to type it into the computer, but instead he turned the keyboard toward me and expected me to do his job. I told him, “I don’t work here. You should be the one typing it.” After making me type on his keyboard, he then tried to embarrass me by saying, “Sir, step back. You’re behind the counter,” even though he was the one who had just instructed me to use the keyboard. That made absolutely no sense. He is a tall, dark-skinned employee. I don’t know his name because, again, your employees don’t wear name tags. I left the store feeling worse than when I arrived. My car is already having serious problems, and instead of receiving help, I was treated with arrogance, disrespect, and rudeness. The only reason this situation didn’t become an argument is because I happened to be in a very good mood that day. Honestly, it felt like one of those internet prank videos because I could not believe how rude and unprofessional he was. On the other hand, the slim young employee who helped me before deserves recognition. He is fantastic, respectful, friendly, and represents exactly how customer service should be. I promise I will never return to this location again. I may continue shopping at other Advance Auto Parts stores because I have always had good experiences elsewhere, but this location is by far the worst in the entire chain. I say that with confidence because I am a frequent Advance Auto Parts customer and have never experienced such awful customer service. Please review your security camera footage between 6:15 PM and 6:30 PM on July 29 and draw your own conclusions. The video will speak for itself. This employee’s behavior was completely unacceptable, and I sincerely hope no other customer has to go through the same experience.
• JL

  Jason Lisnak

  Jul 26, 2026
  1.0
  What a rude manager. Went 40 minutes before closing after the other store said their battery tester wasn’t working. He said not within an hour of closing. No one else shopping. Wouldn’t even look at me. Just turned his back and walked away and said come back tomorrow. I can’t believe how rude he was. I won’t be back.
• MM

  maria cristina mailhos

  Jul 16, 2026
  1.0
  ojo con las devoluciones !! dan mil vueltas para no recibirlas