The UPS Store

Reviews

• PG

  Pearl Gottesman

  Jun 5, 2026
  5.0
  They were fabulous. His name is Martin. Thank you now.
• CW

  Colman Weir

  May 29, 2026
  5.0
  Excellent service. Friendly and efficient. Highly recommend
• ES

  Emmy Shala

  May 18, 2026
  5.0
  Dylan is the absolute best I come in with the largest happy returns and he’s always so helpful,kind, and very pleasant I always joke with Dylan when he sees me he should run the opposite direction and his respond always is big or small. He doesn’t mind helping me out. He definitely needs to be acknowledged on how great he is to his customers. I give him 5+ stars. Dylan is great at what he does.
• SS

  Scorpiodogfox

  May 16, 2026
  5.0
  Love the fact that they are open on Saturday and Sunday, which is extremely helpful for M-F working folk! My go-to place for my many Amazon returns
• DM

  Diana Mitas

  May 9, 2026
  1.0
  I stopped in before a mid-day meeting on Thursday to make an Amazon return. Unfortunately, my interaction with the owner, Lee, was highly unprofessional. When I asked for assistance with the new kiosk-based return process being implemented, his response came across as unnecessarily aggressive and confrontational. To be clear, the staff members themselves have consistently been respectful and helpful during prior visits. My concern is specifically with the owner’s conduct. I had originally removed a previous review after Lee responded with what felt like an intimidating counterattack intended to pressure my comment to be silenced. After reading through other customer reviews, however, I noticed a concerning pattern in the owner’s responses. Multiple negative reviews are met with personal attacks, accusations, threats to report reviews to Google, and repeated references to surveillance footage or posting videos of customers in the store. In several responses posted directly from the owner show him calling customers “trolls,” “misogynistic,” or “arrogant,” rather than their concerns being addressed professionally. Seeing similar reactions directed at other customers reinforced that my experience was not isolated. As a Safety Harbor resident, I believe it is important to share honest and factual experiences with local businesses. While I value supporting small businesses in our community, professionalism and respectful customer interactions matter. Based on my experience and the pattern reflected in about 20% of the store’s 1-star reviews, I will be taking my business elsewhere.