I ordered a veggie sub that I was planning to eat later, so I asked the staff to pack the patties separately to prevent the patties from getting soggy. The staff member was about to pack them separately when the manager came over and told her not to. On top of that, I was charged extra.
I’ve never had Subway charge extra for this before, and I’m not sure whether individual franchises are allowed to do so. Needless to say, I won’t be going back to this location.
In fact, I went to the Subway at Windhorst and Kingsway, and the staff there were super nice and helpful.
HW
Honey Water's
Sep 8, 2026
Thank you for always being a great manager miss Laura.
YM
Yovanni Mena
Aug 23, 2026
Was waiting for a doordash, took 10 minutes for him to make the order in front of me, in that time a couple walks in, and the dude ends up making the food for the couple who arrived 10 minutes after me first. Ended up waiting like 28 minutes total, ridiculous.
Not at good impact
Employee was making someone else's sandwich from a receipt, possibly an online order. He started my sandwich then switched to the other two sandwiches the entire time he was making the sub. He did not ask if a second sub was needed for my daughter who was with me until after he completed my sub and the other two subs from the receipt. He then said we should ha e told him. I ha e eaten at other subways and have never had to tell the employee that the 2nd person wanted a sub. It took almost 10 min from when we entered subway to when he finished the 2nd sub and we paid for our order. He heard him snapping at the other customers as we ate our subs. Was not the experience I was expecting.