As I work long hours & dont have much free time, I arrived right before closing, totally stressed out, to ship a broken computer to be fixed... only to find out I needed to get more info from the company paying for it. After speaking with them I went back the next day, again right before closing, with less time & even more stressed out... only to find out that what they told me was incorrect & I still did not have the correct payment info. I dealt with the manager, Michelle both times. On the 2nd day, upon seeing my level of stress, she greatly helped me out by thinking outside the box (no pun intended) & I was able to ship it off. I now have my replacement PC, am able to continue the work that was held up and am very happy & grateful. Thanks, Michelle!