The UPS Store

Reviews

• KD

  K T Dume

  Jun 4, 2026
  1.0
  For years now we've dealt with this store - and what seems to be the owner - only when absolutely necessary. We'd bring in packages carefully weighed on two different home scales and he'd always insist they weighed more, then charge us extra. Even if the package was an Amazon return, in the same packaging as received, with an Amazon generated label, he'd insist it weighed more and try to charge us extra! The store opens at 8 am, which means he arrives at 8 and starts turning on lights and machines. Effectively, he begins business at 10 past, no help if you've got to get to work on time and that 10 minutes makes a difference. Never mind that he seems to consider it a real chore to serve customers, or that there's no effort made when there's a long line to say "If you're just dropping off you can leave it on the counter". The whole place is annoyingly unprofessional when he's behind the counter. Strongly suggest drop-offs at your local pharmacy instead. Or, if you need an actual UPS store, choosing a different one.
• LB

  Lisa Buyer

  May 26, 2026
  5.0
  Katelyn was very patient and kind and organized. I was shipping to 10 locations and it was a pain and was tedious but she got it done! 😄
• KK

  kk

  Mar 21, 2026
  1.0
  I’ve been to this location multiple times, and every time I leave saying I won’t go back—but unfortunately I have, and the experience never improves. On more than one occasion, I brought in items that were shipped to me via UPS for return, only to be told the original box wasn’t “good enough.” The only option I was given was to pay for a new box if I wanted to ship it back, which felt unnecessary and frustrating. Most recently, I was quoted a very high price to send an overnight letter. When I asked about a USPS option, I was told USPS isn’t guaranteed—which is simply not accurate. After the fact, I checked USPS pricing for the same service and found it was significantly less expensive. Even UPS rates directly are much lower than what this store charged for the exact same service. Between the inconsistent information and inflated pricing, I won’t be returning.
• SL

  Scott Lombard

  Mar 15, 2026
  5.0
  I have a PMB with this location and I couldn't be more pleased with everyone who works there... Akash and all his people has made every trip to that store a pleasant experience and no matter how busy they all get, I'm greeted with a smiling face and a warm welcome... I have been taught how to save money by increasing the amount of packages I am allowed and it's often... I moved further from this location but the experience is worth the drive... Thank you all
• SR

  Susan Rotzal

  Mar 12, 2026
  5.0
  Excellent customer service!! Highly recommend!