TR
Tamar Razmadze
Jan 20, 2026
I purchased a bracelet from Tiffany & Co. that snapped off within one day of normal wear and was lost as a result. There was no impact, snagging, or misuse. For a luxury brand known for craftsmanship, this was extremely disappointing.
When I contacted client services, I was given the run around, never received any calls or follow up, and had to have a case opened several times. I was randomly denied a replacement despite the clear likelihood of a manufacturing defect and after being told several times that I would received a replacement. The response felt dismissive and inconsistent with the brand’s reputation for standing behind its products. It is abundantly clear that this bracelet had a latent manufacturing defect and the store and brand has refused to take accountability or deliver on its typical best in class customer care and service philosophy.
I expected better quality control and, more importantly, better customer care from a brand at this level. This experience has made me reconsider future purchases from this brand.