This is my third visit, and unfortunately the third time I've had a poor experience.
My wife has been dealing with some serious health issues and is diabetic. Today her blood sugar was getting low and she needed to eat something quickly. We chose Subway because it's close and offered a healthier option than other fast food nearby.
It was pouring rain, so I pulled up directly in front of the building with my hazards on. I was not blocking traffic or other customers and I stayed in the vehicle. My wife went inside to order.
While she was ordering, an employee told her she would not make her sandwich until the car was moved. My wife explained the situation and began texting me to move, but the employee still refused to prepare her food. So we left.
Because her sugar was low, we had to find another option quickly and went to the deli down the street instead, where I could also park out front so she didn't have to walk far in the rain.
I have also observed similar treatment toward other customers on previous visits.
She came in politely, with no attitude or hostility, just wanting to purchase a meal. Given the circumstances and the consistent pattern of service I've experienced and seen reflected in other reviews, we will not be returning.
So I just walked in there and it’s pouring down rain. My husband dropped my son and I off so we wouldn’t get soaking wet. I start ordering and the manager says “I’m not going to make your sandwich until your car is parked”. I get my phone out to text my husband to park but continue to order my meals and the manager repeats “We won’t make your sandwich until he parks”. Absolutely rude. Never heard of customer service?
To be fair, I walked in right before they closed, but I asked if it was ok to order and was told yes. I then proceeded to be yelled at about walking on the freshly mopped floor and I apologized. Then the lady working behind the counter barked at me again for ordering at the wrong spot. She was so rude I didn’t say a word and simply walked out. This is my second time coming here and the first time was a similar experience. I will never be coming back. I hope she fixes her attitude because it is just god awful.
JD
John L. Davis
Jun 25, 2026
Subway has never changed, only the portion size has diminished.
I just ordered a 6 inch sub and I was handed a wrapped up sandwich. It looked like a regular size hotdog from Wawa. The classic Italian cold cut that I ordered said it came with three different meats. That’s what they meant. Three different slices of turkey based cold cut meat. Thank God for onions or that would be no taste at all. The bread was supposedly Italian. It tasted like white bread with no crust.
At least the woman behind the counter was very responsive and attentive and wanted to make sure that I got everything I needed but wow, there was not much she had to work with
Today my husband and I stopped in this Subway while traveling from NY to VA. We placed an online order while actually standing in the store to take advantage of an app special. The app did not allow us to choose what we wanted on the subs so I went up the counter to let them know as they were making it. The lady told us to sit down and wait, we could not choose. She listed out what was automatically put on the subs but was not what we wanted. She kept saying sit down because she had customers waiting and could not let us choose. A few people had come in behind us but during the time she was saying this she could have easily made our subs with topping we wanted. I demanded my money back and we left without subs.
We then went down the road to Wawa to get gas and decided to get subs there. They were probably better with more on them and at a lower price than Subway.
With the poor customer service and rudeness displayed by Subway employees today, I certainly would never stop at that location again and happy to have found an alternative solution. We have always enjoyed Subway but now I understand why so many Subway locations have closed in the past few years if this is the customer service taught today. That is very disappointing.