I’m giving this Subway location 2 stars because of my experience with a coupon. I had a physical coupon in my hand, but the employee said he was having an issue processing it. I asked if he could still honor the coupon since I had it with me, but he was not willing to help and simply said no.
I understand technical issues can happen, but the situation could have been handled better. A little flexibility or customer service would have made a big difference.
UPDATE: Unfortunately, after my original 2-star review, I returned to this Subway location and had an even worse experience.
As I started ordering, the employee appeared to recognize me and immediately, in an aggressive manner, asked, “Are you going to use a coupon?” I said yes, and he responded that the coupon was not working and told me to “go out.”
I protested because I felt I was being treated differently, possibly because of my previous review. Instead of trying to resolve the situation professionally, the employee became increasingly loud and confrontational. I ultimately felt unwelcome and had to leave.
This was extremely disappointing and completely unacceptable customer service. Regardless of whether a coupon can be processed, a customer should not be spoken to or told to leave in this manner. Management should seriously review this employee’s conduct and take appropriate action.
After giving this location another chance, my second experience was unfortunately much worse than the first. See the pictures of this guy