FedEx Office Print & Ship Center

Reseñas

• EG

  Elle G

  5 days ago
  1.0
  After reading the reviews for this location, I can better understand why it barely currently holds a three-star rating. This was my first visit to this store, immediately following a dental appointment that left me barely able to speak. I arrived expecting a routine customer service interaction, but unfortunately, the experience was anything but professional. The employee who assisted me, Alex or Alexis, appeared visibly irritated from the moment I entered. Whether that frustration stemmed from being redirected by the store manager, Bill, to assist me, I cannot say. What I can say is that her tone, demeanor, and nonverbal communication conveyed a level of hostility that was difficult to ignore. At one point, I genuinely asked if she was okay because her interactions seemed unusually tense and dismissive. Customer service roles can be demanding, and everyone experiences challenging days. However, professionalism requires us to manage those moments without projecting frustration onto customers. The situation became more concerning when I returned to the store moments later. Another location had instructed me to photograph my shipping label after scanning my QR code, and I realized I had forgotten to do so. When I came back, I discovered the package had already been opened by Alexis or Alex and was being prepared for a different shipping process. While Alex explained the situation, the explanation was delivered with the same dismissive attitude, accompanied by comments muttered under her breath. At that point, I requested to speak with the store manager, Bill, who provided his name, her name and the customer service number. I appreciated his willingness to do so. What stands out most from this experience is a lesson that applies to anyone working in customer-facing roles: every interaction matters. Customers may not remember every transaction, but they will remember how they were treated. Respect, patience, and professionalism cost nothing, yet they are often the qualities that define a business’s reputation. Everyone is entitled to have difficult days. However, customer service is fundamentally about serving others, solving problems, and creating positive experiences. When employees approach their role with empathy and professionalism, they elevate both themselves and the organization they represent. When they don’t, customers notice and so do future customers reading the reviews. Even though Bill gave me a general customer service number without an email, in less than 10mins luckily for me my network is extensive I received 3 emails and a direct contact to HR in less than 15mins. This interaction was uncalled for, unprovoked and unacceptable. Do you know how many American are without a job? Be grateful and check yourself at the door. She need to be moved to a non customer facing role,
• OM

  Olena Mykhalchenko

  Jun 6, 2026
  5.0
  Excellent customer service - the staff is always friendly, professional, and quick with my shipping needs.
• MB

  Max Brown

  May 2, 2026
  5.0
  Really easy experience.
• YB

  Yahni Blossoms

  Apr 28, 2026
  2.0
  The staff was unwelcoming and displayed poor customer service. I asked for assistance and they directed me to self service in a dismissive manner. No one offered assistance as I struggled to figure out how to use the equipment. I paid for a budget of $25 which was charged to my card, and was only able to print one blank copy that charged in the amount of 25 cents. When I asked an associate for a refund he then explained that I would receive an automatic refund within 12 business days. It seemed as if he was uninterested in assisting in store with the refund process.
• HH

  Heidi Hinish

  Apr 11, 2026
  5.0
  I arrived on a late Saturday afternoon and the service was friendly and really helpful. I wish I knew the workers name because she was great. She also had great eye eyelashes