MV
Michael Vrabel
Aug 27, 2026
About 10 days ago, my wife and I were at the Willimantic, Subway, and the employee there was spectacular!!!
He was polite. He smiled, even with my wife’s very picky sub. He laughed with us, he had a great personality.
TODAY; My sister and brother went Into order dinner this evening, and the Man, there was not welcoming at all, and very rude! When I was deciding what to put on my sandwich, he says to me: “ Hurry – I have other customers here waiting”. Again, absolutely horrible customer service. I asked him if he was the owner and he said yes! How is it that a week before his employee was leaps and bounds better at customer service than the actual owner?
My wife received service like this at a different Subway location in Connecticut, and this was our safe Subway shop, but not anymore. We will boycott this one as well. I actually used to work at this Willimantic, Connecticut, Subway 35 years ago, and I would never speak To a customer Like this!