Cricket Wireless Authorized Retailer

Reseñas

• KJ

  Kelly Joseph

  Apr 24, 2026
  5.0
  Great experience today! The staff was super friendly and helpful - I got my new phone all synced up perfectly! Thank you all! I will be back!
• JJ

  Javier

  Apr 11, 2026
  5.0
  Persona muy amable y responsable
• JV

  Jennifer Valor

  Feb 6, 2026
  1.0
  I am writing to report a deeply disturbing incident involving my elderly uncle at a Cricket Wireless store last week. He inquired with the manager, Jeremy, about the insurance coverage on his phone, which he had purchased with insurance included. Jeremy informed him there was no coverage, and when my uncle expressed confusion and asked for clarification, Jeremy responded in an aggressively hostile manner. This escalated into Jeremy shouting profanities ot my uncle and yelling at the top of his lun. inside the store. My uncle then left the premises, but Jeremy followed him outside, issuing explicit sexual threats, ( Smd ) and stating he would "fight and hurt" him, and removing his lanyard as if preparing for physical violence. The situation was only de-escalated when an employee from a neighboring business overheard the commotion and intervened to restrain Jeremy. Without this third-party intervention, the outcome could have been catastrophic, potentially resulting in physical harm to a vulnerable senior citizen. This represents an alarming breach of professional conduct and a serious safety risk, particularly from a manager. Threatening and intimidating elderly customers is unacceptable and dangerous. After more than 20 years as a loyal Cricket customer, I will be terminating my service immediately. Jeremy should be terminated without delay to prevent further incidents.
• AG

  Ashlee Gaucher

  Mar 16, 2021
  5.0
  I am extremely happy with the service I received on March 15, 2021. I called the store in the morning and they were happy to check if they had the particular phone I was looking for. They did indeed have the model I was looking for and were happy to hold the phone for me until I could get down to the store that evening. When arriving to the location the store was empty and I was greeted immediately by a gentleman by the name of Quincey. Quincey retrieved the phone that was waiting for me and about 6 other people walked in behind us. I assured Quincey that we were in no rush and to take care of the other people in the store. The other patrons were less than patient in general. I watched Quincey help each of them with professionalism and general respect when some were less than kind to him. When he had gotten all the rest of the patrons taken care of it was our turn. He was so helpful and walked us through the upgrade process. He was never a pushy sales person when we said that we didn't want a case. It took longer than expected to get my phone to update but he laughed and joked with us and the conversation was enjoyable. I left feeling valued as a long term customer. I would give Quincey 10 stars if that were an option on here. This was such a refreshing change after the horrible experience I had at the Brooklyn location.