Subway

Reviews

• DC

  Diana Christopher

  May 29, 2026
  1.0
  On May 29, 2026, at approximately 7:00 PM, I visited the Subway location at 3164 Berlin Turnpike, Newington, CT. After shopping at Walmart, I stopped in because I needed a spoon to feed my toddler a yogurt that I had just purchased. A young male employee working behind the counter refused to provide a spoon or fork. When I asked for his name, he responded that it was "not my business." The employee stated that his boss told him that nothing was available "for free" and that I would have to purchase something in order to receive a spoon or fork. I even offered to pay $1.00 for a spoon, but he continued to laugh and repeat that his boss said nothing was free. His demeanor came across as dismissive and unprofessional. At that point, I decided to walk away rather than continue the interaction. What disappoints me most is not the lack of a spoon, but the complete absence of courtesy, empathy, and customer service. My family and I have spent a significant amount of money with Subway over the years. During my time as a truck driver, Subway was one of the restaurants I relied on regularly while on the road. To be treated this way over such a simple request was surprising and discouraging. After leaving Subway, I stopped at Panera Bread. The experience could not have been more different. The employees were welcoming, patient, helpful, and showed genuine concern for my situation. Their willingness to assist highlighted the contrast between the two customer service experiences. I believe the employee involved would benefit from additional customer service training, particularly regarding professionalism, communication, and basic empathy when interacting with customers. This experience has caused me to reconsider where I choose to spend my money in the future. It is disappointing to have such a negative interaction with a company I have supported for many years. Sincerely, Diana Christopher
• SB

  Suryakanth Basta

  Feb 20, 2026
  1.0
  I ordered Italian Herb and Cheese but I got Artisan Italian bread.
• BH

  Bree Haroutunian

  Apr 26, 2025
  1.0
  Protein bowl was way to expensive for poor quality. They don't cut the bacon. $15 for only offered a few ingredients. Done with Subway also. Should have just gone to Panera Bread. Probably pay the same price for better quality.
• NS

  Naseem suleiman

  Feb 24, 2021
  1.0
  The worst subway service. They don’t know what to do and how to make a sald. They are the bad ever. I don’t know how subway hired these people. The young male employee is the worst. He keeps says what what what. He did not hear me. It’s soo bad do not goo there folks
• KC

  Kevin Chingas

  Oct 7, 2018
  1.0
  Irresponsible and disrespectful employees. Making fun of customers in front of me due to their lack of English-speaking. Dont eat here people.