I normally don’t take the time to write reviews for auto parts stores, but my experience at the Advance Auto Parts store in Milford was exceptional, and I feel the employees deserve to be recognized.The staff here are extremely helpful, knowledgeable, patient, and professional. They genuinely take the time to understand what customers need and help them find the right parts and solutions. Their knowledge of auto parts is impressive, and their willingness to help makes a big difference.
What really motivated me to write this review, however, was something I witnessed during one of my visits. Unfortunately, I saw a customer treating one of the employees with an unacceptable level of arrogance and disrespect, and the way she spoke to him came across as discriminatory and condescending. Despite this, the employee remained incredibly calm, patient, respectful, and professional throughout the entire interaction. Honestly, I was impressed by his professionalism. Not everyone would be able to remain that patient and respectful while being treated that way. Employees are human beings and deserve the same respect and dignity that they give to every customer.
I believe good customer service should be recognized, especially when employees continue to provide excellent service even under difficult circumstances.The Milford Advance Auto Parts team has earned my respect and my business. This will definitely be my first choice when I need auto parts in the future.
Thank you to the entire team for your hard work, patience, professionalism, and outstanding customer service. You are doing a great job! 👏
The guy at counter today was one worst customer service ever was giving out wrong parts left and right and I think on purpose also attitude I’ve never seen at this store I’ve gone to for years will never go back caught him lieing about parts and guys was straight miserable if he hates his job he should just quit not ruin peoples Saturday
VP
Vanessa Poremba
Jul 30, 2026
I was traveling in between Vermont and my exhaust sounded like Sasquatch was behind me so I stopped into #8715 and the gentleman shaggy helped me and saved me some money while also getting me what I needed!
The gentleman at the front desk arlande was beyond professional and helpful at the counter as well!
TB
Tiffany Bowe
Jul 29, 2026
Really awesome visit today.My coolant , hose broke the gentleman came out with a funnel and looked at it saw that he could actually exchange it , and insisted on exchanging it for me , because he said I could not drive the car like that!! i'm very appreciative , and we'll definitely use this location just because of this amazing experience
Honestly, very disappointed had been to this location multiple times and usually get some help but went in today in the afternoon. The staff did not have any helpful information honestly, not even any at all. Probably won’t be back to this store and definitely don’t recommend especially if you’re looking for help.