FedEx Office Print & Ship Center

Reseñas

• MM

  Moeed Malik

  5 days ago
  1.0
  I run a business, and I used to have overnight shipments delivered directly to my jewelry store. Despite the store being open, FedEx drivers repeatedly marked deliveries as attempted and claimed we were closed. Because these packages were time-sensitive, I started having them held for pickup at this location. Unfortunately, this is now the third time I’ve gone—or sent a staff member—to pick up a package and the employee, Sabrina, has been unable to locate it. During my last visit, I gave her the tracking number, but she told me the package wasn’t there. She checked several times and still couldn’t find it. I then pulled up the tracking information and showed her that the package was at this location. After checking again, she eventually found it. This experience was extremely frustrating and reflects poor customer service. The interaction felt unprofessional, and I did not feel that my concern was taken seriously. Customers should not have to repeatedly prove that a package is at the location before an employee makes a thorough search. Please review what happened and address the repeated difficulty locating packages at this location. I would also appreciate follow-up on how this will be handled.
• KS

  ken sampson

  Sep 26, 2026
  4.0
  Got everything mailed so all good as far as I concerned. Staff was helpful
• BP

  Barbara Papandrea

  Sep 11, 2026
  5.0
  Quick and competent clerk handled my Land End return
• CP

  Cynthia Polite

  Jul 30, 2026
  1.0
  Yesterday I went to this office to send off a rather large box, two boxes securely taped together, with one label. I was told by Nicole who said she worked for FedEx for 15 years, that there was a rule you can't tape boxes together. I worked for one of the big three for 40 years and it's not a problem provided the boxes are the same size and securely taped or strapped together. Plus, this is exactly how it was delivered to me. Customers choice. It wasn't opened, it was requested by the company to send it back the same way as they shipped it. She then put it on the scale to weigh it, because she probably figured that would be her next excuse that it was too heavy for ground but it wasn't. And since she wasn't going to accept the box there was really no other reason to weigh it. When I came home I called FedEx, I explained the situation, I explained the Box, how it was taped together, how it only had one label, how it weighed 40 lb, and how she refused to accept it. Guess what, today they picked up the box from my home. I also did a little more research and found that FedEx "doesn't recommend" taping boxes together but nowhere did I find it says you can't do it. So I appreciate FedEx for doing the right thing, as for Nicole thumbs down on her job, she wasted my time, her time, customers behind me time, FedEx's time, and the driver that had to come to my home to pick up the package. When all she had to do was scan a label.
• BC

  Barett Cote

  Jun 3, 2026
  5.0
  Sabrina was awesome and helped identify an issue that could have prevented my package from going through properly. Thanks so much!