Don't trust the clerk to package your shipment! I paid extra to have this FedEx Store to box & ship my onyx lamp with most protective "fragile" packaging protection possible. Receipt #WHHKI00629079 on Sept 17th; I even told the clerk to use the bigger box and use more materials to protect it. I would pay for whatever it took to secure my lamp. I clearly said it was very fragile. I was promised by the clerk that inside my box she would use spray insulation and protect my lamp with the best "fragile" packaging possible. My lamp arrived with a layer of bubble wrap around it, no promised insulation And it was cracked! I couldn't have been more clear, and the clerk promised me profusely. Do not use this store to pack and ship anything fragile.
General Manager, needs to contact Corporate Manager, the Assistant Manager at this location attempted to keep / refuse to send my packages hours after I paid and dropped them off. Thinks a leather 20lb large roller duffle smells like herb. Guy was attempting to steal. What a joke. Mark my package suspicious and complete an internal audit (open the thing; that’s fed ex policy) not blackmail me and refuse to mail my already paid for package. What a joke.
IP
Ian Podniesinski
Sep 14, 2026
By far the sweetest, kindest, most helpful fedex office I’ve ever been to! Keep it up dudes!
CS
Christian Sauerman
Aug 20, 2026
Kindest people, every time I come the employees go above and beyond to help me, despite how busy they may be. Great for my business and I’m always treated so well here.
DV
Diana Vargas
Aug 14, 2026
Terrible experience with Rae. I waited about 15 minutes while she helped another customer, which was fine. The problem started when it was finally my turn.
I told her I needed to ship a cell phone to Costa Rica. First she told me they couldn't ship it because of the lithium battery, then said cell phones didn't apply. When I told her it was going to Costa Rica, she immediately told me, “That's going to be expensive.” Okay? I'm the one paying for it.
Then I gave her the address and she insisted the region “doesn't exist” and FedEx couldn't ship there. Instead of checking whether she had entered it correctly or trying to figure it out, she just kept telling me it didn't exist. She even claimed that FedEx shipping availability changes every day and they might ship somewhere one day and not the next.
I finally told her I was going to another FedEx because I knew it could be shipped. Her response was that she “can't invent places” and if the place doesn't exist, it doesn't exist.
I went to another FedEx and, surprise, they shipped it with no problem. When I told the employee there what had happened, he told me Rae is known for being a lousy worker. Then I looked at the Google reviews for this location and found other complaints about her too.
So at this point I genuinely have to ask: if customers are complaining about Rae and even another FedEx employee acknowledges there's a problem with her work, why is FedEx still allowing this to continue? I wasted my time and had to drive to another location simply because she either couldn't or wouldn't figure out how to do her job.