Subway

Reseñas

• AA

  Ashley

  Sep 5, 2026
  1.0
  Store #44404. Employee Name: Luna. Dates of Incidents: 09/04/26 + 09/05/26. This employee engaged in severe misconduct and explicitly told me they would not allow me to speak to a manager or owner. Owner needs to contact me immediately to resolve this.
• BB

  Bri Boutique

  Sep 5, 2026
  1.0
  0 stars. Unfortunately, Google requires me to give one. I will never spend another dollar at Subway after what happened at this location over two consecutive days. I used to genuinely like Subway and recommend it. This experience completely changed that. I placed and paid for a mobile order through the Subway app and received both an in-app confirmation and email receipt. When I arrived, Luna told me the store had not received the ticket and confirmed I was at the correct location. The missing ticket is NOT my complaint. Technology fails. The problem is what happened next. Despite seeing legitimate proof that I had paid, Luna accused me of faking it. She became confrontational, yelled and argued with me, mocked and degraded me, and made fun of me in front of my seven-year-old daughter. I told her, “This is terrible customer service.” Her response: “Good.” When I said I would contact corporate, she mocked me about that too. Her only proposed solution was to place another order and pay Subway a second time. She did not get a manager, help with a refund, or attempt any meaningful resolution. I left without the food I had already paid for and without my money back. Somehow, it got worse the next day. I called and spoke directly with a manager, who took my information and promised to call me back. I waited several hours. Nobody called. I eventually called again myself. Luna—the employee I was trying to report—answered. When she realized who I was, she said: “Oh, it’s you? That’s why we are not calling back.” She then mocked and degraded me again. I don’t know whether management actually decided not to return my call or whether Luna took it upon herself to say that. Either possibility is unacceptable. I tried to report an employee for her behavior, and the complaint process resulted in another hostile interaction with the exact employee I was reporting. What should have been a routine sandwich order consumed two days of my weekend through repeated calls, complaints, documentation, waiting for a promised callback, and another hostile interaction. All of this began because I tried to pick up food I had already paid for. This location is extremely convenient to my home, but I will never return. In fact, I will never patronize another Subway again. They permanently lost a customer who previously liked and recommended the brand. And a refund is not a resolution to this complaint. Returning money for food Subway never provided only corrects the financial portion. It does not address what happened over two consecutive days. Absolutely disgusting treatment of a paying customer. Zero stars.
• KY

  KYLE YOUNG

  Aug 18, 2026
  5.0
  Best Subway I've ever been too. Always very clean and the staff are great. Isaac usually is there when I come in for lunch, and his customer service and friendliness is top notch!
• LL

  Legoman

  Aug 16, 2026
  5.0
  All of the workers are so nice
• BT

  Brett Troxell

  Aug 12, 2026
  1.0
  Is the lady working on Speed? The amount of clanging from the kitchen and her touching the bread without gloves all while moving a million miles an hour was just too much. Especially for being the only people in the store. It made for an overwhelming experience. Footlong sandwich wasn't even cut.