JC
Jamie Carrigan
Mar 27, 2023
I watched as a nonverbal patron was treated disrespectfully, bordering on discrimination by the employee. The interaction started when the patron gestured that he needed a pen to write his order. The male employee at the counter commented that he was not a scribe and if he "wanted to engage" with the patron. While preparing the order, the employee made a show of his frustration by throwing the ingredients on the sandwiches. His sloppiness caused the paper under the sandwich to get wet and rip. He nearly dropped the sandwich. The employee managed to catch the sandwich between his body and the counter. I expected that he might remake the sandwich as it looked like it might have come into contact with his clothes. During this time, I also watched as the employee wiped his gloves on his shirt and pants while handling food. However, he did not remake the sandwich or change his gloves. The customer either did not notice or did not care, so I left the situation alone.
When I ordered my food, the employee made comments to indicate he was inconvienced by the number of items (3 footlongs and a protein bowl) and my request to cut slices of ham into smaller pieces so they would be easier to eat as part of a protein bowl. When the employee moved to put the meat into the oven, he dropped the pan on the floor. He then picked up the ingredients with his gloved hand and threw them away. He started to reach in to the food bins on the counter, but I stopped him and told him to change his gloves since he had touched the floor with the others. He became even more agitated and yanked on another pair. This caused the thin plastic to tear, rendering the gloves useless. When I saw that his bare hand was still exposed, I requested that he replace that glove. The repeated unsanitary actions, his treatment of the previous customer, along with his body language, loud sigh and a comment insinuating that I was being difficult were more than enough to cause me to stop my order and go elsewhere
During the entire situation, at least three other people entered the restaurant, saw what was happening and left before ordering.