I don’t ever leave reviews but Shirley deserves some recognition. I come here often in the evenings / late afternoons - like at least several times a week with an online order. Shirley is *AMAZING*. My experience at this store has not always been great, and sometimes, that remains true today. I have consistently thought that employees here were often lacking customer service skills and only spoke to me if I spoke to them, such as saying “thank you” when I walk out of the store, etc. My subs are often made very messy and special instructions are not followed. However, not only has Shirley been friendly since the first interaction with we’ve had, but she’s improved the customer experience for me by remembering me, being personable with me, remembering specifics about my order, and *always* following special instructions! Her subs are made in a way that it’s not falling apart, looks yummy, while still following all requests..which leads me to believe she’s mastered the sequencing of product, puts thought into what she does, and has been able to create a sub that meets the company’s standards.
As someone who previously worked in the service industry, and has 8 years of management experience, I can’t help but notice an employee that stands out and deserves to be acknowledged!