The short, dark-haired employee with the large gawdy earrings, who I believe is named Steve, provided the worst customer service I’ve experienced. If I remember correctly, he also worked at the old 38th location, where I had similar issues with his poor management etiquette. He’s consistently rude, has a very negative attitude, raises his voice at customers, and comes across as though customer service is an inconvenience. He obviously struggles with LMS and should not have a customer facing position as it’s very hard for him to remain positive. His behavior creates an uncomfortable atmosphere and negatively impacts the overall Subway experience. I believe he would benefit from additional customer service and management training, as his interactions with customers fall well below what I expect from your brand.
DS
DesRae Strome
Jun 21, 2026
They were cheap on the tuna, and tried to charge 4.50 for extra. They really could have put an extra scoop or two for what they charge.
RR
Rossi Robles
Jun 20, 2026
Poor service , messed up my sub didn't want remake it , wanted only change my toppings 30$ waste of time and money , rude staff do not eat here , dirty lobby and parking lot brought my kids here for lunch was mistake choose better for you kids never again I will he disputing the sub charge they messed up do better
After waiting almost an hour in line, she over did the mustard on all sandwiches after I asked her to please go easy on the mustard, forgot the vinegar and when ringing me up refused to let me use the bogo footling deal even though I had 4 footlongs what a joke
JH
Jennifer Heinrich
Mar 28, 2026
Your site don't want anymore bad reviews it kick me off. That's how bad my review was. They closed the wrong location. The one that was on 38th and Sheridan was always good. This one is awful. Worst service! Food was just as bad! The employee was confused on what veggies I was asking for we didn't have any condiments on the 3 Sandwiches we did get. Will not go back to this location at all. I will drive to one somewhere else! I tried to call to try to get a manager to get some resolution. No one answers a phone! The owner of this location must not care about his business. As I see lots of other bad reviews none that have any responses. Wish I read the reviews before I went! Sanitation here was just as bad. Other reviews about that too. This store definitely needs lots of help and more than one employee working too. Just so bad!!!!I wouldn't give any stars if that was possible.