The short, dark-haired employee with the large gawdy earrings, who I believe is named Steve, provided the worst customer service I’ve experienced. If I remember correctly, he also worked at the old 38th location, where I had similar issues with his poor management etiquette. He’s consistently rude, has a very negative attitude, raises his voice at customers, and comes across as though customer service is an inconvenience. He obviously struggles with LMS and should not have a customer facing position as it’s very hard for him to remain positive. His behavior creates an uncomfortable atmosphere and negatively impacts the overall Subway experience. I believe he would benefit from additional customer service and management training, as his interactions with customers fall well below what I expect from your brand.