I just had the worst customer service experience at any restaurant I’ve eaten at recently by Ash. I placed a mobile order as I normally do. I arrived and it was busy, so I waited in line behind people that hadn’t ordered yet. When it was my turn, the worker never asked what I’d like, just stared at me. I let him know I had a mobile order for Joe. He replied that he hadn’t made it yet, that it would be several minutes before he could get started. Since I waited in line, I asked if he could begin making it now. He didn’t reply, but started making my order, that I had already paid for.
While making my sandwich, I simply asked for more pepper, as he put very little on. Ash first ignored me, and I repeated my request. After multiple requests for more pepper, Ash replied that he must make all to-go orders the way the ticket says. He says that they can get sued. I simply wanted more pepper, and I always eat in-store. This employee made me feel disrespected, like less than a human. I eat here on a regular basis and expect better service.