Cricket Wireless Authorized Retailer

Reseñas

• LC

  Lizbeth Cardenas

  May 23, 2026
  1.0
  My husband just had a horrible experience at this location. Went to replace his screen protector on an iphone16 and the wrong one was replaced. Sonia C was the person helping him. He was asking to get the correct screen protector replaced or to get his money back but he was told that would not be possible. Asked to talk to a store manager and was told since it was the weekend they could not call a manager. They even called the cops for this issue. I wish they were as quick to give good customer service as they are to call cops for their horrible service.
• SV

  Stina Vee

  Dec 31, 2025
  1.0
  Today, 12/31/2025, we visited the Cricket location on Sheridan and Florida, and the experience was extremely frustrating. There were two girls working the front, and instead of focusing on customers, they were busy flirting with the guys next to us. Because of this, they gave my dad’s phone to the wrong person. I don’t speak Spanish, but the man who was mistakenly given my dad’s phone did. When I realized what happened, I immediately brought it to the attention of the Cricket employee and told her they gave my dad’s phone to the wrong guy. The response was very casual, with no urgency, concern, or accountability. As a result, I had to drive back and forth between two locations to retrieve the phone myself. There was no apology, no assistance, and no effort to fix the mistake on their end. This situation was unprofessional and careless, especially when handling customers’ personal property. At the very least, the staff should have taken responsibility and helped resolve the issue.
• JO

  Jeffrey Ortega

  Feb 6, 2020
  5.0
  I received great customer service by a girl named Yasmín. She was very friendly and was able to answer all my questions and provided me with the right product at a low cost.
• C1

  C 100

  Sep 26, 2019
  5.0
  Nice ladies and good help
• JW

  Jeff Wells

  Jan 28, 2018
  1.0
  Hours of operation were incorrect on Google maps.