SG
Shane Graper
Aug 14, 2026
We placed a delivery order early in the day and specifically scheduled it for 4:00 PM. The DoorDash driver picked it up at 3:45, then apparently drove to another location and sat there for about 20 minutes. Our food finally showed up around 4:20 — after sitting in a delivery vehicle for more than half an hour.
What really earned the one-star review, though, was the restaurant’s response.
While the driver wasn’t responding and we still had no food, I called the restaurant to find out what was happening and what options I had. The employee who answered basically told me, “I don’t know what to tell you. We don’t have any orders here. Contact DoorDash.”
Great. Except when you order delivery through their app, there is no straightforward way to contact DoorDash about the order. So the restaurant takes the order, hands it off to a third party, and apparently considers anything that happens after that to be somebody else’s problem.
The conversation got heated. And he said, "hope you get your food." I said “Really? f@$# you.” The employee responded “f@$# you” right back and hung up.
I’m not pretending I was polite at that point, I wasn’t. But I’m also not the employee answering the phone for a national restaurant chain. If your customer service standard is “not our problem,” followed by swearing at the customer and hanging up, you have a much bigger problem than a late delivery.
Late food. No accountability. No useful way to get help. And an employee willing to tell a customer to f' off.
There are way too many places selling wings to ever bother ordering from Wingstop again.