LB
Leroy Brown
May 13, 2026
Total incompetence. I've been with Allstate since purchasing my home in 2015. I had home and auto coverage. After covid, Allstate started charging me 170.00 a month for liability insurance. So I switch auto to Progressive, who are charging me $80 a month for comprehensive. In late April I got thr dreaded escrow report saying Allstate had increase my rate by 45%, resulting in a permanent mortgage increase of $400 per month. Allstate has creates an escrow shortage every year except one for 15 years. So, I switch home to Progressive, which is charging just $40 more than last year's rate. I called my local agency and spoke to the office lady, she said she would cancel the policy effective 4/30 at midnight, because Progressive coverage started on 5/1. My agent, Sunil Pathak called a few times and sent two emails. The second email was a "cancellation confirmation," to which i responded to proceed with the cancelllation. It's now the 13th of May, I called Allatate customer service because my mortgage still has not been adjusted to remove the outrageous Allstate increase, and they informed me that Sunil never processed the cancellation at all.
This is a time sensitive process, and Sunil's incompetence has cost me 13 days and potentially hundreds of dollars monthly. It seems purposeful amd personal. I would never do business with Allstate again. I've been with them 15 years, have never been late with a payment, and they've been ripping me off and abusing me the entire time.
If i dont get my refund check from Allstate by next week, ill be going to the BBB snd Colorado Division of Insurance. Enough is enough.