Worst FedEx experience ever. I came in to send a fax and couldn't get any help. The woman at the counter acted like it was a hassle to help me. She proceeded to sell me a FedEx gift card and still NOT HELP ME. Now I have a FedEx gift card and now I still need to find a place to send my fax. If you don't want to work at FedEx don't. If you don't want to deal with people... Don't do a customer service job.
BS
bernd sauermann
Jul 23, 2026
Fast, efficient, even though I had an old address. Refunded cost, item sent to new address without problems. Can't say the same for USPS.
Akiya was so helpful to me and others when I came into the store today! The first fedex location I went to was a pain in the butt, but Akiya had me in & out within minutes.
Returning items from Amazon was really easy and fast!
AD
Andrew Daniel
Apr 29, 2026
Went in 4/29/2026 @ 3:45PM to drop off some packages for a return shipping after I bought some items that came in damaged, each package got delivered to me in individual boxes from FedEx and I’ve never had an issue in the past dropping off any returns or sending stuff out. Akiya “helped” me out but from the get-go, she seemed to be in an upset mood so I was being as calm and respectful as I could be until she denied to take my items, simply because “they weren’t boxed together so they need individual labels to send back.” I told her that the original sender sent these to me the same exact way, so I knew it was possible at some point, but she didn’t want to go through the trouble of doing the same for me. After a back-and-forth, I asked her for the number to corporate to escalate the matter because someone like her with that attitude has no business being a manager, and all she told me was “it’s 1-800 Go Fed Ex” and I told her I was disabled, I have dyslexia and she didn’t care, she kept telling me “sir I can’t help you, I already gave you the number and you’re giving me a hard time” but I wasn’t rude or disrespectful, and I felt discriminated because she wouldn’t provide me with the information I needed to get the help I needed through Fed-Ex. She didn’t want to give me her name until I told her I needed it for corporate and when she said her name, she didn’t want to spell it for me and told me she wasn’t going to help me anymore. Such a rude experience from someone in her position, took it to the location on Cedar Ave. and they were able to take the package without an issue.