MB
Michaela Boothe
Aug 28, 2026
The customer service was horrible and honestly one of the strangest experiences I’ve had ordering at Subway. The employee taking my order didn’t greet me or really speak to me at all. I basically had to direct the entire order myself as she made the sandwich because there was almost no communication from her.
Throughout the interaction, she repeatedly stared at me and rolled her eyes, which made the whole experience incredibly uncomfortable and unwelcoming. Then, after my order was finished, she made a snide comment.
I’m not expecting exceptional service when I’m grabbing a sandwich, but basic communication and courtesy shouldn’t be too much to ask. The entire interaction felt rude and unnecessarily hostile.
CR
chayton rose
Aug 28, 2026
Very disappointing customer service. The staff were rude and made the experience uncomfortable from the moment I walked in. I understand that employees can have bad days, but customers should still be treated with basic courtesy and respect.
Unfortunately, the poor attitude and lack of professionalism completely overshadowed the food which was made with lots of eye rolling and disrespect. I hope management takes this feedback seriously and works on improving the customer-service experience.
AS
Aylee Saeteurn
Aug 28, 2026
I go in and the younger woman who works here helps me, I’m not greeted at all, I’m not asked about what I want to order. I asked for a meatball sub with no meatballs. She gives me a dirty look and asks “just the sauce?” I tell her yes. Then she did not ask me what kind of bread I wanted at all. I had to tell her I wanted an Italian herb and cheese. She puts the marinara on the bread, did not ask me if I wanted a foot-long or 6 inch. She didn’t ask me what kind of cheese I wanted I had to tell her I wanted provolone. She did not ask me if I wanted it toasted or not so I tell her that I wanted it toasted. It comes out of the toaster and I tell her that I want onions on my sandwich, mind you she did not ask me if I wanted any veggies In the beginning at all, she asked no questions about how i wanted my sandwich made or what i wanted on it at all. Finally, we get to the register and I asked her for a fountain drink. I pay and she walks away, I stand there waiting a couple of seconds for the fountain drink she hands it to me and she tells me “next time you should ask for veggies.”
I had a disappointing experience today. I placed an online order and went through the drive-thru to pick it up. When I arrived at the speaker, no one responded. I then drove to the pickup window, where the employee told me I had to come inside the store to get my order instead of handing it to me through the drive-thru.”This time I don’t provide identification of employ.
I found this frustrating because I had already placed my order online and expected to pick it up at the drive-thru. The employee attitude came across as unhelpful, and it seemed like she simply didn’t want to provide my order through the window.
If your store does not provide online order pickup through the drive-thru, this should be clearly stated and updated in your app or online ordering system so customers know in advance instead of finding out after they arrive.
WW
William Willde
Jul 21, 2026
Very unfriendly staff,we ordered sandwiches outside at drive through,and the total came up on screen,and when we got to pick up windows order was suddenly 10 dollars more,I do not recommend coming here,extremely unfriendly employees,