I had a disappointing experience today. I placed an online order and went through the drive-thru to pick it up. When I arrived at the speaker, no one responded. I then drove to the pickup window, where the employee told me I had to come inside the store to get my order instead of handing it to me through the drive-thru.”This time I don’t provide identification of employ.
I found this frustrating because I had already placed my order online and expected to pick it up at the drive-thru. The employee attitude came across as unhelpful, and it seemed like she simply didn’t want to provide my order through the window.
If your store does not provide online order pickup through the drive-thru, this should be clearly stated and updated in your app or online ordering system so customers know in advance instead of finding out after they arrive.
WW
William Willde
Jul 21, 2026
Very unfriendly staff,we ordered sandwiches outside at drive through,and the total came up on screen,and when we got to pick up windows order was suddenly 10 dollars more,I do not recommend coming here,extremely unfriendly employees,
Don’t even listen to you never going back
CA
Claudia Arroyo
Jun 7, 2026
The sandwiches were good. I NEVER give reviews , but my elderly parents went to pick up a MEAL and 2 times the worker told him very rudely “no chips come included” . And it’s not even the fact I’m upset about the chips it’s how rude the lady was !