The people have spoken. Yall need a new crew. Fresh start. Teach them to greet and serve as expected.
Thank you to Karen for amazing customer service! Delicious sandwich as always, and avocado ripe to perfection 🥰
TG
Tony Gutierrez
Jun 8, 2026
I went in a little after 8pm. I. The middle of ordering my sandwich, the employee said the lobby was closed and I would have to take my food to go. She basically kicked out the other person who was eating his meal. She told the next group of people that entered next the same thing. I thought it was stupid to not allow people to eat inside if they were still open to oder sandwiches.
I went Saturday trying to figure out the buy one get one free deal but was unable to. The young lady reylĂ helped me put the code in and taught me how to use the app. She has incredible customer service skills and deserves the best. Very helpful
I have never experienced service this hostile in my life. My partner and I walked in at 7:04pm — almost TWO HOURS before closing — and the first thing Kianna says to us is, “By the way folks, we close at 9pm.” Why? Who says that to customers who just walked in with plenty of time before closing? It immediately set the tone for how miserable she clearly was.
It only got worse from there. She wasn’t making sandwiches — she was practically throwing ingredients at the bread and hoping they landed somewhere acceptable. The sandwiches looked ridiculous. I genuinely had to stop myself from laughing because it felt like we were being pranked.
When we asked her to toast them, she slammed the oven door like it personally offended her and then threw the oven paddle at the wall above the oven before storming off to the back. My partner and I just stared at each other in disbelief. It was honestly embarrassing to witness.
Her attitude was disgusting, aggressive, and completely unprofessional. If you hate your job that much, don’t take it out on customers. Throwing food and equipment around is not just rude — it’s unacceptable. This behavior should not be tolerated in any customer-facing position.
Do better. And wear a hairnet. It makes sense now as to why she was wearing her name tag on the back of her hat.