Jason the store manager was so incredibly nice and helpful!! Jason was SO kind, understanding, & sympathetic; he really listened to me and did everything he could to find my lost package and gave me lots of options. 1800-Go-Fedex was an absolute nightmare: after losing my package, they refused to help me at all, kept reading the same phrase off a prompt, it was like talking to a brick wall, I asked for a supervisor, and they said no, I asked for their name and they refused to give it, then hung up on me - this happened twice! Jason at the West Sac store is FedEx's 1 and only redeeming quality.