The UPS Store

Reseñas

• JR

  Jamillet Ramos

  Oct 6, 2026
  1.0
  I went into this UPS store hoping I could return an item and Roger, older looking guy was very rude, and sexist. The manner of tone that roger used towards me and that I've seen him use towards others (more towards women) was very impolite, especailly for the customer service role that he's supposed to provide. I've gone to return something twice and have tried to do my livescan there and all 3 times I had to go back at a different time because all 3 times he gave me a very harsh tone and a lot of attitude for no reason at all. It also wasn't just to me it was to the person behind me as well. Recently I had to return an order and the same thing happened again, so I went back at a later time and I noticed that Roger had no issue helping the men and was much nicer to them and gave me a dirty look. Another employee was able to help me with my return, and the young gentleman helped me out with no problem. My friend had asked me where she could do her livescan and I told her she could go there to just watch out for an older guy and see if she could do it with someone else and she came back upset because of Roger again. He told her that she couldn't get her livescan done without her ID even though she had her ID on her and told her to come back later in a harsh tone. So I went back with her and the same gentleman that helped me was able to help her with no issue at all and was incredibly nice. I'm not sure what the the training protocol is on customer service at UPS but it seems like he needs to redo his training on it. I also believe Roger has a higher role in this store (however I'm not too sure) but I hope they are able to promote the younger gentleman and take Roger off. Update: As I'm reading the reviews I'm starting to notice a pattern with Roger being brought into account for bad customer service, with many reviews from years ago. This UPS location is closest to me so its most convenient however, I'll also be going to a different store because for this amount of bad reviews on him he shouldn't be working there anymore, and all UPS has to say is "oh we'll talk to our team", meaning they'll just let him off once again. UPS used to have such amazing customer service and help customers out as much as they could, now with Roger being part of the UPS team its the worst service I've ever dealt with.
• NL

  Natalia Lima

  Sep 19, 2026
  1.0
  For Roger, I hope since my post went viral you have understood how disgusting your behavior towards bilingual speakers and disabled veterans is. Learn to never assume ones background. From the moment we entered the store you assumed my family only spoke Spanish, that we weren’t educated with legal backgrounds. You denied us speaking Spanish, you denied a veteran access to an area where he could easily sign a document. You denied us our right to be treated like people. And to reiterate what I said in the store, there is no legal language in America. Your frustration to then rip up a legal document and throw it as two women is disgusting. For the store owner, upon posting this incident on my instagram I have since then received multiple calls and messages of Roger mistreating member of the community on race, gender, age, etc. For him to constantly use the excuse that “he is friends with the owner” is a disgusting excuse to the behavior. Your other employees shouldn’t have to deal with his hostile behavior or have to rebuild community trust once he has disrespected someone. DO BETTER! For those of your reading this and hearing a similar story to what you faced in store with Roger, don’t be afraid to issue a formal complaint on the UPS website for small businesses. You shouldn’t have to feel the need to avoid this UPS because of Roger, and yes the walnut location on grand is definitely a much better experience
• CT

  CanDo Team

  Sep 6, 2026
  5.0
  Good service!
• NN

  Nancy

  Sep 2, 2026
  5.0
  I have been to this UPS store numerous times and have always had a good experience for returning items purchased on the internet. There usually isn't a long wait and I find the workers to be efficient and friendly. At another UPS store, which I will not name, the lines are often long and the workers take a long time on one customer. That isn't necessarily the worker's fault, but it's still an inconvenience and happens often. So, I highly recommend this UPS store.
• BM

  Bryan Murphy

  Aug 24, 2026
  1.0
  Just dropping off returns not sure how you mess up customer service for a simple transaction but Eduardo managed to be rude, condescending and mumbles. Pretty much everything customer service shouldn’t be.