Wingstop

Reviews

• JH

  JADE HUA

  Jun 3, 2026
  1.0
  I received a coupon from my son’s school and went to the store to redeem it. The employee informed me that the store was no longer accepting the coupon and that I had to place the order through the app instead. I explained that I had successfully used the same coupon in the store just one week earlier, and the coupon clearly states that it can be redeemed in-store. However, the employee simply repeated that the store was not accepting it and said that she had already spoken with the manager. I then asked to speak with the manager directly. Unfortunately, the manager was extremely rude and unprofessional. He refused to explain why the coupon was being rejected and repeatedly raised his voice, saying, “Do you understand?” When I responded that I did not understand and was simply asking for an explanation, he continued to be dismissive and walked away without addressing my concerns. I then asked for his name, but he refused to provide it. During this interaction, another female employee stood nearby smirking, which made the situation even more disrespectful and upsetting. What disappointed me most was not the coupon itself, but the way I was treated. If there has been a change in coupon policy, I would have appreciated a clear explanation. Instead, I was met with hostility, disrespect, and a complete lack of customer service. I complaint that over instagram. I attached the picture what they said. This is not just poor customer service — it feels like deceptive advertising. Customers should not be encouraged to use a coupon and then be told it is invalid when they try to redeem it. The lack of consistency between your corporate office, store staff, and social media support is unacceptable. I have already contacted corporate and filed a complaint. They confirmed that the coupon is valid for in-store use. Now I would like to see whether Wingstop will properly investigate this matter and address the issue.
• NC

  Nuttawan K. (cherry)

  May 28, 2026
  4.0
  Nice clean restaurant and have a tasty chicken and fries.
• JM

  Jim M

  May 24, 2026
  1.0
  Avoid this location. We had coupons that were not accepted. Was told they were “online only”. After we ordered our combos, we were told that they don’t come with drinks…? Even though the menu said a combo is wings, fries, and a drink. I pointed to the menu and the guy behind the counter said “I can’t control that, my computer doesn’t say drinks in a combo.”
• CC

  Chloe

  Feb 18, 2026
  1.0
  ordered last night on ubereats 2/17 around 6 pm for a combo deal for 2. it comes with 20 pc boneless wings & 1 large fry. it even says on the ticket, yet they forgot my large fry. i only received 20 pc boneless wings and from the photos attached below you can see on the ticket that they aren’t fries.