I use this store all the time and have always had good service and been able to complete all my mailing, shipping and retail needs. Glad it is part of our community.
WP
Wandah C Parenti
May 25, 2026
⭐️⭐️⭐️⭐️⭐️
I’ve been receiving my mail and packages from this UPS Store (Palos Verdes Mall in Walnut Creek) for nearly 20 years—through various owners. While I’ve appreciated the service over time, this current team is by far the best.
They are a cohesive group who consistently deliver professional, competent, and genuinely kind service. From shipping and package handling to printing, copies, and passport ID services, everything is handled with care and expertise. They also offer many services now that were never previously available.
The new owner is doing an amazing job, and it shows—he and the team are clearly “locked in” and working toward excellence. We moved about 15 minutes away, and there are other UPS options much closer to our home, but we still choose to come back to Walnut Creek because they take such good care of us.
You’re not what you do occasionally—you’re what you do consistently. And at this store, the consistency is exactly what makes the difference. Highly recommend.
Not all UPS stores are made alike. This one is clean, friendly, and the staff are extremely efficient. Nice spot and my go to
YG
Yvonne Greeley
Apr 17, 2026
UPS, Palos Verdes Mall is exceptional. They are above & beyond in customer service. I recommend them 100%!
HJ
Heather Jackson
Apr 17, 2026
The staff here is really good. They are friendly, proactive, and attentive. I go out of my way a little to come to this location.