The UPS Store

Reseñas

• DI

  Dhugga&Sons Enterprises, INC.

  4 days ago
  1.0
  I had requested Apple repair over the weekend and I selected UPS store drop off where they pack and ship it for you so it would be faster than waiting on a box from Apple. I took her to the UPS store. They cannot figure out the Apple repair number took me one hour going back-and-forth with UPS and Apple then UPS store finally figured it out. Upon checking 24 hours later, it still has not been shipped is sitting in the store. They said it was really busy. Why couldn’t they just pack it? It takes two minutes to pack it while I was dropping it off last time my workload is done on the iPad. I selected this option thinking it’ll be faster. But 24 hours later still sitting at the store we’re in that timeframe. It could’ve been at the Apple facility. I’m very disappointing UPS store and their workers will not come back here again.
• JO

  Jay O.

  6 days ago
  1.0
  Usually Amazon returns here are quick and painless, but my experience today (Sunday, August 23, ~2pm) was disappointing. A blonde employee with glasses made me feel extremely uncomfortable throughout the interaction, primarily through her facial expressions and unnecessary commentary: When my husband set my packages on the counter (I’m currently pregnant), she made visibly rude facial expressions. When I asked if there was an issue, she said no, she was “just making faces.” She made unnecessary comments about my husband leaving me to handle the returns alone, and about the dogs waiting in our car, when I explained why he’d stepped away. I had multiple items to return under a single QR code, as provided by Amazon. She pushed back, insisting it was more “secure” to process them one at a time. I declined. I also had 4 packs of tablecloths that fit easily into one return bag. She tried to refuse telling me I’d need to process each one individually, and continued arguing the point even after I noted that Amazon’s app allows combined returns.
• WY

  Wenxi Yu

  Jul 19, 2026
  1.0
  The people here are very rude. If you forgot to tape your package, they charge you 7 dollars for taping. And if you need to print your labels, that’s an extra 5 dollars
• DK

  Daniel Kelley

  Jul 15, 2026
  5.0
  This is my Local UPS store, they always have a smile on their face and are happy to help with my shipping needs. Today I needed a live scan fingerprinting for a background check and was happy to see they were on the list of local providers. I was able to walk right in and the whole process took about 5 minutes. Would definitely recommend!
• PK

  Paramjit Kaur

  Jul 11, 2026
  1.0
  I rarely leave negative reviews, but after 4–5 experiences at this UPS Store, I feel I need to share my honest feedback. There is a shorter Chinese lady who has been consistently rude and unhelpful every time I’ve dealt with her. On several occasions, I’ve had to return 3 or 4 times just to get my work completed correctly, which has been extremely frustrating. Instead of helping customers, she often comes across as impatient and dismissive. On the other hand, there is a gentleman who works there who always goes above and beyond to help customers. He is friendly, professional, and makes the experience much easier. The difference in customer service between these two employees is huge. I hope management takes this feedback seriously. Good customer service matters, and repeated negative interactions with the same employee can drive customers away. I sincerely hope improvements are made.