Worst ever. Unable to communicate with their delivery service. Customer service claims driver attempted delivery. They did not. I never left, waiting. There are no door tags left the day they said they attempted. Frustrating. Customer service said unable to contact terminal. So I guess drivers can be unaccountable and paid for wherever they might be and do.
I just want to speak with a person in the local office about a package delivery - this can't be handled online or by AI because of where I live. A half hour of FedEx AI on the phone, and nothing. I will have to take time off work to drive to the shipping office an hour and a half away and my package might already be out for delivery when I arrive (and found undeliverable again). On all optional shipping purchases in the future I will decline to buy an item if it is shipped with FedEx and I will notify the merchant that I will only buy something if it isn't shipped with FedEx. Unfortunately, this FedEx package is a replacement part for a Wi-Fi router, not a purchase.
Update: This happened a second time. Same exact thing two weeks later. They won't deliver; you can't contact them about it on the phone. Now they are closed until Monday.
Worst shipping service these days. Package will sit at facility for days and no updates. Impossible to call the local facility. There 800 number takes you through the worst phone tree AI ever and if you ever finally get to a real person....they "can't hear you" and hang up. Please ship with ANYBODY else until they get back to customer service basics like answering the phone
TC
TWiGs ADV - Keep Off The Pavement (Chris)
Jan 17, 2017
Fast and convenient... At least for the services offered inside this location. People working here have always been kind and helpful. But there is no way to call a local person about anything at all. Only a foreign person with no real knowledge of anything helpful in the slightest.
As for FedEx shipping in general, I continue to have the worst experiences with FedEx shipping. So many packages lost, damaged and late. Even paying for quick shipping they will always be late with it. This latest package is in state shipping only, and they have already lost my package TWICE!! TWICE in the space it takes to drive 6 hours!! Packages that are shipped together get split up and sent different directions. If I have any choice what so ever, I will choose to NOT use FedEx. The drivers are usually very nice, so I don't know who is claiming the boxes are on a truck that they never got put into, or who is kicking and throwing these packages around to tear them up so much.
There is also no way to simply call and talk to anyone local to solve issues, you are only given a barely English speaking person who goes in circles with their scripts because they can't really solve anything at all, they are NOT ANY HELP at all.