Subway

Reviews

• AS

  Andrew Salazar

  3 days ago
  1.0
  I had a disappointing experience at Subway recently due to extremely poor customer service. The employee making the sandwiches had a noticeably negative attitude from the start. I was trying to customize my order, which is something I usually have no problem doing in person, but she made the process unnecessarily frustrating. None of the sauces were displayed, and when I asked about them, she simply pointed to a small, hard-to-read sign instead of helping. Another customer before me asked for soup, and she responded in a rude and unprofessional way, saying they did not serve that there. The tone alone was enough to make the interaction uncomfortable. When I asked for a plate to dine in, I was told they did not have any available. This was surprising, especially since the restaurant was not busy and dine-in supplies are typically standard. To make matters worse, when our order was ready, she did not call it out or notify us in any way. She simply stared without saying anything, leaving us unsure if the food was ready. Overall, the experience felt unprofessional and unwelcoming. Unfortunately, the employee did not have a name tag, but the receipt lists the server as #999997. I hope management addresses this, as this level of service does not reflect well on the business.
• BG

  Baby Gurl

  6 days ago
  4.0
  I would of given 5* but what stopped me from that was I had ants in my drink. We are not talking bout 1 or 2, there was dozens as if they were in the fountain drink machine itself. I wish I would of seen it when I was still at the store but I wanted to get home to eat and thats when I seen them in my drink. Everything else was good. The food, service and price was reasonable. They should check everything though to make sure there's no bugs in anything.
• EB

  Eric B

  Jan 8, 2025
  1.0
  Absolutely the worst customer service and experience. Ordered 2 sandwiches on their slow and horrible app. Took nearly 20 minutes because I had to uninstall and reinstall the app to get my order, discount, rewards and payment to go through. When I got home with my sandwiches, the meat and toppings were completely messed up and reversed. I went back to the store, and the counter person could not figure out what she did wrong, insisting they were correctly made. After 3 minutes of trying to explain, she finally realized the mistake --no apologies, no admission, no sympathy, just went ahead and remade the. Unfortunately, hospitality and professionalism are not in the Subway playbook this location. I will not be returning here as there are 2 other and better locations nearby.