David Droste: Allstate Insurance

Reseñas

• JL

  Jai Levin

  Aug 4, 2026
  1.0
  My family has been a policyholder with this agency, and I'm leaving this review after how we were treated during our first real claim. Our car was hit by another driver in July (other party 100% at fault) and our claim sat with no completed appraisal for over two weeks while storage charges piled up. I called Mr. Droste on a Thursday asking for help. He told me he'd escalate it and to follow up the next day if I hadn't heard back. When I called Friday exactly as he instructed, he was combative, told me claims were another department and he couldn't do anything, and hung up on me. An agent is happy to be your point of contact when selling the policy and at renewal time. The one time we actually needed an advocate, he was unprofessional and hung-up. We've since had to file a complaint with the California Department of Insurance on the claim and a formal agent complaint with Allstate corporate. We're transferring our policies to another agency. If you're choosing an agent for the moment things go wrong, this wasn't it.
• TC

  Tom Case

  Feb 3, 2025
  5.0
  Great agent! David has constantly found ways to save money on my policy and keep me advised on any policy updates and changes.
• SA

  Shannon Anderson

  Jan 19, 2024
  1.0
  From a customer service standpoint, this agency leaves much to be desired. If you want Allstate insurance, do yourself a favor and go to Will Joyce’s agency in old town Temecula. They answer the phone every time you call. Droste lies and pretends he never misses any of your calls and takes zero accountability for the lack of customer service. I highly recommend you find another agency. He literally said “do you pay my rent? Then don’t tell me how to run my business, no I don’t have a secretary, they cost too much.”
• LL

  L Lukes

  Mar 22, 2023
  1.0
  David stated that it was “not his job” to inform us that Allstate could no longer provide us with homeowners insurance after we had been insured with them for over 7 years (home, auto, etc). When I asked why he didn’t contact us to inform of of this change, he was very nonprofessional, becoming very defensive and angry. Why have an agent if he is not looking out for his clients?
• KH

  Kimberly Henry

  May 21, 2018
  5.0
  Service is always professional and excellent quality. You quickly return calls when I have left a message and I really appreciate that!