Wingstop

Reviews

• AG

  Ari Gold

  May 23, 2026
  1.0
  This is the second time in a row that I have placed a delivery order through the Wingstop app and received an incorrect order. Yesterday, I hosted friends to watch the game and placed an order for 50 wings along with sides and sauces. However, only 30 wings were delivered, and none of the sides or sauces were included. I immediately contacted the Tarzana location. A female employee answered the phone, and I politely requested to speak with the manager. Her first response was, “What is this regarding?” I found this surprising, as I was simply attempting to resolve an issue with my order. After explaining the situation and offering my confirmation number, she declined to use it and instead searched for the order by my name. Over the next several minutes, I was repeatedly placed on hold while she “checked” the order. After approximately eight minutes, she finally acknowledged that the order had indeed been incorrect. She then stated that she was going to contact DoorDash and would “let me know.” At that point, I again requested to speak with the manager, and she responded by saying, “I am the manager.” I do not understand why this was not disclosed during my earlier requests. I then asked for her name, and she identified herself as “Amy.” I explained that I simply wanted the my original order complete and missing delivered. She stated that they could not do that because they were “very busy right now.” I found this response unacceptable, especially considering the issue was caused by Wing Stop. In an effort to resolve the situation, I offered to place the exact same order again while remaining on the phone with her, with the understanding that once she saw the new order come through, she would process it and issue a full refund for the original incorrect order. She agreed to this arrangement, so I proceeded accordingly. However, after confirming the second order, she informed me that she could not issue the refund and that “someone else” would handle it, though likely not for the full amount. She then abruptly hung up the phone. This entire experience was extremely frustrating and disappointing. Not only was my order incorrect for the second consecutive time, but the customer service I received from the manager was unprofessional, dismissive, and completely lacking accountability.
• KS

  Kendrick Smith

  May 22, 2026
  1.0
  I ordered a 15-piece from Wingstop and somehow got 12 flats and ONLY 3 drums. Called the store and was told it was “random.” Be serious. What are the odds that all 3 flavors each magically ended up with exactly one drum? In all my years ordering wings, I’ve never seen a split this uneven unless somebody intentionally packed it that way. Customers pay good money expecting fairness and consistency, not whatever this was. If you’re a drum lover, apparently you better pray before ordering from this location. The food was cool, but the service and response were disappointing. Instead of acknowledging the issue, they brushed it off like it was normal. It’s not. Do better. Sharon was the manager on duty she magically had left for the day on a Friday at 4 olock
• RA

  Rudy Amaya

  May 20, 2026
  1.0
  Pay $20 for some wings. It was my understanding that wings came with little drumsticks.Also, but no no drumsticks, only wings, ten wings, and they're puny i'm still hungry after lunch never going to this location ever again
• AT

  Anisa Torshizi

  Apr 27, 2026
  5.0
  I love this location. However, in some situations, the staff could be more friendly and helpful when it comes to issues.
• SB

  stealth break

  Mar 26, 2026
  5.0
  I love ordering my food from this place. Because the people there makes sure that you’re food is just the way you want it. Nice and Hot, well cooked and smelling delicious ready to eat. And the young lady there Amy is a great customer service person. She does a great job with making sure everything is perfect for her customers. Thank you Amy for your great customer service.