GC
Guillaume cds
Jul 1, 2026
⭐️⭐️⭐️⭐️⭐️ I had the delightful experience today of being helped by Lucas, and I wanted to recognize his outstanding customer service. He was incredibly patient, kind, professional, and genuinely helpful throughout my visit. He took the time to answer my questions, never made me feel rushed, and turned what could have been a stressful errand into a very pleasant experience. Employees like Lucas are a great reflection of FedEx, and I truly appreciate the excellent service he provided.
Unfortunately, my experience with another employee, whom I believe was the manager on duty, was the complete opposite. I didn’t catch his name, but he was working on Friday, July 1, around 5:30 p.m. He was loud, unfriendly, and unnecessarily rude. While I was there, I also witnessed him speaking very disrespectfully to another customer who did not speak English fluently. It was uncomfortable to watch and created an unwelcoming atmosphere in the store.
Lucas deserves recognition for his exceptional customer service. The manager on duty, however, undermines the customer experience and reflects poorly on the entire FedEx brand. I sincerely hope management identifies who was working at that time and addresses this behavior, because customers deserve to be treated with respect.