Cricket Wireless Authorized Retailer

Reseñas

• CG

  Connie Gonzales

  Feb 5, 2023
  1.0
  HORRIBLE EXPERIENCE. Our 11 year old son purchased a $10 clearance item, it stopped working after a few hours. With receipt employee was advised by KARIM the manager, to not return. KARIM said we can call whoever we want but we will not be getting a return from his location. After further discussions with other mall empolyees, we realized KARIM sells faulty accessories that do not work & goes through the same process of not returning all the time. After calling corporate & getting sent an email KARIM still didnt want to return & give money back. After more back & forth we were finally given our money back. We switched service providers due to how rude KARIM was to our 11 year old son. We come to the Weberstown Mall & expect businesses to have a higher standard & more honesty & professionalism. We are very disappointed in Cricket for allowing KARIM to behave this way towards children, our son was upset & in tears thinking he was out $10. We switched to Cricket because of how nice a lady was & now have switched to a different provider because of how rude KARIM is to children. Between waiting at the kiosk & calling corporate we spent over an hour trying to get our money back for a product that did not work. If we could give 0 stars we would give 0 stars.
• SH

  Stephanie Hull

  Sep 24, 2020
  5.0
  Great customer service !