Subway

Reviews

• JM

  John Montoya

  3 days ago
  1.0
  One of the girls was horrible.an elderly lady needed help with the kiosk, and the girl was very rude and did not help her. I end up helping the lady. I guess the girl didn't have time to help her, with all the talking she was doing. I didn't get her name, because she didn't want to give it to me. She was blond warking Saturday at 3 pm in South Gate. Terrible service!!!!!!!
• NC

  Nelson Castillo

  Jun 9, 2026
  3.0
  My experience at this Subway was average at best. The food was okay, and the service was reasonably prompt, but there were a few issues that kept this from being a better experience. One of the things that always made Subway stand out was the fact that your sandwich was made right in front of you. You could see every ingredient being added, make adjustments as needed, and leave confident that your order was exactly what you wanted. That level of transparency wasn't just part of the process—it was part of the experience and part of the brand's identity. Unfortunately, that seems to be changing. Like many businesses, Subway is moving toward self-ordering kiosks and less direct interaction during the ordering process. I understand that many companies are making this shift, but for Subway it feels like they're moving away from the very thing that made them unique. It's almost like seeing a Benihana with a drive-thru. Sure, it may be more efficient, but it misses the point of what made the experience special in the first place. In my case, my order was made incorrectly. The frustrating part is that because customers aren't as involved in the preparation process anymore, mistakes are easier to miss until it's too late. When sandwiches were made directly in front of customers, errors were usually caught immediately. If something was missing or wrong, it could be fixed on the spot. Now, you may not realize there's a problem until you've already left and started eating. What is also lost is that personal connection. You no longer have that back-and-forth conversation with the person making your sandwich. You lose the ability to say, "A little more lettuce," "easy on the onions," or "that looks perfect right there." It wasn't just about ordering food—it was about having your meal made exactly your way while interacting with another person. That simple exchange was a big part of the Subway experience, and without it, the process feels much more impersonal. The food itself was decent, but accuracy matters when the entire concept is built around customization. Customer service was also lacking. Nobody was rude, but the greeting felt cold and the interaction felt more like processing an order than serving a customer. Overall, the restaurant was clean, the wait time was reasonable, and the food was acceptable. However, the incorrect order, lack of personal interaction, and the loss of the traditional made-in-front-of-you experience left me disappointed. Technology can make things faster, but not everything that is faster is better. Subway's greatest strength was allowing customers to be part of the process and truly have their meal their way. Without that, it feels like just another fast-food restaurant. Three stars. Not terrible, but it has lost some of the charm and customer connection that once made it stand out.
• CC

  Chavelita

  May 29, 2026
  1.0
  Muy mal servicio hoy 29 de mayo 2026 están varias haciendo la comida y de mal humor con el cliente pésimo me la puso de mal modo en la mesa con una actitud bien mal odiosas no lo recomiendo si no tienen ética con el cliente que se vayan al mercado a vender verduras es en la 4070 tweety blv south gate
• DD

  deathsycte

  May 26, 2026
  1.0
  They used to have a lady working every morning who was so sweet and helpful. Now they installed multiple KIOSKs and are forcing you to use it. Zero interaction with how your food is made. Absolutely no reason to ever return with this whole new process. Might as well go somewhere else without the service that made subway = subway.
• LP

  Lilly Perez

  May 25, 2026
  1.0
  Kiosk at subway is horrible. My sandwich was made all wrong and I waited over 30 mins for it