RR
River Kelli (Riv)
2 days ago
I ordered three sandwiches, a footlong and a 6-in with the Italian cheese bread for me and my infant and toddler to share and it was visibly moldy and smelled really bad and they burned it to try and cover it up and when I went to go complain about it they told me I was s*** out of luck and they weren't going to do anything about it. How difficult would it have been to go "Hey, I think that type of bread is bad. Would you like this other bread instead?" But nope they just give you the moldy stuff instead.
My sandwich barely had any meat on it, so I called and asked for a replacement, offering to bring the original sandwich back. Jose, who made it, gave me a long explanation about how everyone makes sandwiches differently and refused to make a replacement because I didn’t have it there—even though I offered to return it.
When I asked to speak with a manager, his response was "no". When i asked if he was seriously not going to let me speak witb a manager, he told me to come back tomorrow and refused to give me the manager's name.
I found him rude and dismissive. Very disappointing customer service, and I wouldn’t recommend this location based on this experience. If you go there and Jose is making the sandwich, wait for someone else.
CJ
Christy jang
Sep 7, 2026
Gaby, the worker refused to throw away the old lettuce after I pointed out the lettuce she was trying to serve me is yellow/ brown amd slimy. She would not open a new bag of lettuce. Extremely rude and unprofessional.
AG
Ariel Giannone
Aug 14, 2026
It’s Subway right so I’m not going in there thinking I’m getting some divine experience. I just want something quick easy and doesn’t feel like I’m eating fast food. I actually rarely go inside of stores anymore because I am a slave to DoorDash, but I just went in and the person making the sandwich was the most delightful young man. He was honestly a joy great customer service makes me want to come back to Subway again well done.
All the meat tubs are freezer burnt- showing they are not changed out or cleaned daily. The cheese was old