The UPS Store

Reseñas

• SN

  Susan Nales

  Aug 6, 2026
  5.0
  Jillian at the UPS store on Bouquet Canyon in Saugus was exceptional. She went above and beyond to help me and made my experience so pleasant. I will definitely return because of her.
• CH

  Celia Hill

  Jul 17, 2026
  5.0
  Quick and excellent service. Jillian was helpful and knowledgeable
• SS

  Savanah Solomon

  Jun 23, 2026
  5.0
  Long review, but worth the read! I actually go out of my way to come to this location. If you've ever been to the one on Copper Hill Drive, you'll understand why. That branch stresses me out every single time. The energy is tense, the staff is rude, and I DREAD walking in. This place? Complete opposite. The team here is joyful, warm, and genuinely kind. They're talkative in the best way- joking with customers, laughing with each other, and making you feel totally at ease even when you're walking in with a mountain of packages like I did yesterday. The vibe is positive, team-oriented, and it shows. You can just tell these people actually like their jobs and like each other. The woman I believe is the manager deserves a special shoutout. She's so pleasant, and it's clear her team genuinely enjoys working for her. That kind of culture doesn't happen by accident. She creates it! Seriously, if Copper Hill is your default, do yourself a favor and make the drive to this location instead.10/10, will always come here.
• CT

  Cary Talbot

  Jun 3, 2026
  4.0
  Convient array of shipping services. I love having a local shop to pop into and quickly ship off a package. The workers are friendly and do their best to handle customers quickly. They used to have a team of older workers that were very fast and knowledgeable. The newer younger team is sweet, but still developing their customer service skills. For instance, even though I called ahead to verify that their notary is available today, when arriving at the store 5 min later, the notary was on a break and customers waited for service. Also, the scanner used for self service Amazon quick package drop off was not working and the team didn't know how to get it working. So four customers were lined up and waiting. The service quality and speed have definitely dropped, but the convenience is hard to beat.
• LM

  Lin Monroy

  Jun 1, 2026
  5.0
  My husband was just in the store thinking he needed to notarize a document. Jillian (store manager) with her knowledge and diligence redirected his transaction towards a no-charge faster and smoother service. He was impressed and I was surprised since his business service needs are often tedious and time consuming, that’s why I didn’t accompany him. All this to say, thank you to Jillian and the friendly staff…walking into a clean and well organized store made it a pleasant business morning! DBA - LAGATZ Motors Alexander Monroy